No browser

Posted: Mon Dec 03, 2012 12:03 pm

My sister did something to her computer and is not able to get Internet Explorer to come up. I'm guessing she erased something but I can't get a browser to open and stay open to download a new one. Anyone have any ideas?

Posted: Mon Dec 03, 2012 12:09 pm

One of many solutions is to run system restore. It's on all PC's. It will restore your system settings to an earlier date when everything was working.

Posted: Mon Dec 03, 2012 12:37 pm

Tried that but she hadn't done a restore point before she messed with things so that wasn't any help. Her email is connected and so is the internet connection but no browser. No software disks either as it came preloaded.

Posted: Mon Dec 03, 2012 1:20 pm

Have you searched to see if the Internet Explorer program is still on the computer, and she somehow only erased the desktop or task bar icon? For Win7: Click on Lower left Start, enter 'Internet Explorer' into 'search programs and files' search bar, then click on IE if it shows up as being present.

Posted: Mon Dec 03, 2012 1:25 pm

As a "plan B", if you have a SD card or a flash drive, you can download a portable version of Google Chrome or Firefox to it on another PC. Then you will have a browser that can be run on her machine to get to the internet.

Better hurry as you only have until the 21st. Smile

Posted: Mon Dec 03, 2012 1:41 pm

21st ??????

Posted: Mon Dec 03, 2012 2:28 pm

Chatauqua560 wrote:

21st ??????

THE WORLD ENDS!

Posted: Mon Dec 03, 2012 5:30 pm

Not mine

Posted: Mon Dec 03, 2012 6:41 pm

If the world ends on the 21st, that still gives me time to see The Hobbit. Smile

Posted: Mon Dec 03, 2012 6:46 pm

Chatauqua560 wrote:

Tried that but she hadn't done a restore point before she messed with things so that wasn't any help...

Normally restore points are automatically created, she wouldn't have had to manually create a restore point. But if you're sure there aren't any... and system restore is disabled, then WStemple's suggestion sounds like the best course of action. AND THEN TURN ON/ENABLE SYSTEM RESTORE for next time. Smile

WGA Friend Joined: Sep 29, 2012 Posts: 1

Have you tried running the Windows Update program? I'm guessing that should download and install a new copy of Internet Explorer for you.

Posted: Wed Dec 05, 2012 8:53 pm

huffinpuffin2 wrote:

Have you searched to see if the Internet Explorer program is still on the computer, and she somehow only erased the desktop or task bar icon? For Win7: Click on Lower left Start, enter 'Internet Explorer' into 'search programs and files' search bar, then click on IE if it shows up as being present.

This one worked. Then I downloaded Google Chrome in case she does it again. Will get the Restore working next time.

Thanks everyone!

Posted: Wed Dec 05, 2012 9:35 pm

Glad we could help! Smile

Posted: Thu Dec 06, 2012 6:08 pm

Way to go HP!!