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Chatauqua560
WGA Member



Joined: 2011-02-22
Posts: 2471
Location: Ripon WI

PostPosted: Mon Dec 03, 2012 12:03 pm Reply with quote Back to top

My sister did something to her computer and is not able to get Internet Explorer to come up. I'm guessing she erased something but I can't get a browser to open and stay open to download a new one. Anyone have any ideas?
 
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hack1of2
WGA Member



Joined: 2010-11-30
Posts: 1127
Location: Wauwatosa, WI

PostPosted: Mon Dec 03, 2012 12:09 pm Reply with quote Back to top

One of many solutions is to run system restore. It's on all PC's. It will restore your system settings to an earlier date when everything was working.
 
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Chatauqua560
WGA Member



Joined: 2011-02-22
Posts: 2471
Location: Ripon WI

PostPosted: Mon Dec 03, 2012 12:37 pm Reply with quote Back to top

Tried that but she hadn't done a restore point before she messed with things so that wasn't any help. Her email is connected and so is the internet connection but no browser. No software disks either as it came preloaded.

_________________
MapQuest and Google maps really need to start their directions on #5. Pretty sure everyone knows how to get out of their own neighborhood. 
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huffinpuffin2
WGA Member



Joined: 2009-07-17
Posts: 2648
Location: Puffindoofer

PostPosted: Mon Dec 03, 2012 1:20 pm Reply with quote Back to top

Have you searched to see if the Internet Explorer program is still on the computer, and she somehow only erased the desktop or task bar icon? For Win7: Click on Lower left Start, enter 'Internet Explorer' into 'search programs and files' search bar, then click on IE if it shows up as being present.
 
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WStemple
WGA Member



Joined: 2008-06-23
Posts: 508
Location: Out on the trails.

PostPosted: Mon Dec 03, 2012 1:25 pm Reply with quote Back to top

As a "plan B", if you have a SD card or a flash drive, you can download a portable version of Google Chrome or Firefox to it on another PC. Then you will have a browser that can be run on her machine to get to the internet.

Better hurry as you only have until the 21st. Smile
 
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Chatauqua560
WGA Member



Joined: 2011-02-22
Posts: 2471
Location: Ripon WI

PostPosted: Mon Dec 03, 2012 1:41 pm Reply with quote Back to top

21st ??????

_________________
MapQuest and Google maps really need to start their directions on #5. Pretty sure everyone knows how to get out of their own neighborhood. 
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Northwoods Tom
WGA Member



Joined: 2010-12-03
Posts: 640
Location: Washington Island

PostPosted: Mon Dec 03, 2012 2:28 pm Reply with quote Back to top

Chatauqua560 wrote:
21st ??????


THE WORLD ENDS!
 
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Chatauqua560
WGA Member



Joined: 2011-02-22
Posts: 2471
Location: Ripon WI

PostPosted: Mon Dec 03, 2012 5:30 pm Reply with quote Back to top

Not mine No No No No No
 
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hack1of2
WGA Member



Joined: 2010-11-30
Posts: 1127
Location: Wauwatosa, WI

PostPosted: Mon Dec 03, 2012 6:41 pm Reply with quote Back to top

If the world ends on the 21st, that still gives me time to see The Hobbit. Smile
 
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hack1of2
WGA Member



Joined: 2010-11-30
Posts: 1127
Location: Wauwatosa, WI

PostPosted: Mon Dec 03, 2012 6:46 pm Reply with quote Back to top

Chatauqua560 wrote:
Tried that but she hadn't done a restore point before she messed with things so that wasn't any help...
Normally restore points are automatically created, she wouldn't have had to manually create a restore point. But if you're sure there aren't any... and system restore is disabled, then WStemple's suggestion sounds like the best course of action. AND THEN TURN ON/ENABLE SYSTEM RESTORE for next time. Smile
 
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revquads
WGA Friend



Joined: Sep 29, 2012
Posts: 1

PostPosted: Tue Dec 04, 2012 8:43 am Reply with quote Back to top

Have you tried running the Windows Update program? I'm guessing that should download and install a new copy of Internet Explorer for you.
 
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Chatauqua560
WGA Member



Joined: 2011-02-22
Posts: 2471
Location: Ripon WI

PostPosted: Wed Dec 05, 2012 8:53 pm Reply with quote Back to top

huffinpuffin2 wrote:
Have you searched to see if the Internet Explorer program is still on the computer, and she somehow only erased the desktop or task bar icon? For Win7: Click on Lower left Start, enter 'Internet Explorer' into 'search programs and files' search bar, then click on IE if it shows up as being present.


This one worked. Then I downloaded Google Chrome in case she does it again. Will get the Restore working next time.

Thanks everyone!
 
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huffinpuffin2
WGA Member



Joined: 2009-07-17
Posts: 2648
Location: Puffindoofer

PostPosted: Wed Dec 05, 2012 9:35 pm Reply with quote Back to top

Glad we could help! Smile Smile
 
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hack1of2
WGA Member



Joined: 2010-11-30
Posts: 1127
Location: Wauwatosa, WI

PostPosted: Thu Dec 06, 2012 6:08 pm Reply with quote Back to top

Way to go HP!!
 
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